Support & Safety

InstaKids – Fun & Safe Reels

Need help with InstaKids? Find quick fixes, safety guidance, reporting steps, blocking information, and support contact details below.

Quick Help

App not loading / blank screen

  • Check your internet connection.
  • Close the app and open it again.
  • Restart your device.
  • Update the app to the latest version.

Videos not playing

  • Switch between Wi-Fi and mobile data.
  • Try again after a few seconds.
  • Make sure Low Power Mode or Data Saver is not blocking streaming.
  • Update the app to the latest version.

Audio issues

  • Increase device volume and check silent mode.
  • Try with headphones once.
  • Close and re-open the app.

App crashes

  • Restart your device.
  • Update the app to the latest version.
  • If it continues, contact support with details below.

Upload Help

InstaKids allows creators to upload short videos for review. Uploaded videos do not appear publicly immediately. Videos may be reviewed before they appear in the public reels feed.

Before uploading
  • Do not share private information in videos or captions.
  • Do not upload unsafe, violent, adult, or harmful content.
  • Only upload content that you have permission to share.
  • Uploads may be approved, rejected, or removed for safety.

Child Safety & Online Safety

InstaKids is designed for a safer, family-friendly experience. Children should use the app with parent or guardian guidance. Users should never share private information such as home address, school address, phone number, passwords, OTPs, or personal contact details.

Important Safety Reminder

If something feels unsafe, uncomfortable, inappropriate, or suspicious, stop interacting with that content and report it inside the app or contact support.

Safety & Reporting

If you see a reel that you believe is inappropriate, unsafe, abusive, misleading, or not suitable for children, please report it inside the app.

How to report a reel
  1. Open the reel.
  2. Tap the options menu.
  3. Select Report.
  4. Choose a reason.
  5. Submit the report. Optional details help us review faster.

Our team may review reports and may remove content, restrict creators, or take other safety actions when necessary.

Blocking Creators / Users

InstaKids provides blocking or hiding controls where available. If you do not want to see content from a creator, you can use the app’s block or hide option from the reel options menu or creator profile area where available.

How to block or hide content
  1. Open the reel or creator profile.
  2. Tap the options menu.
  3. Select Block Creator or Hide Reel where available.
  4. The app will reduce or stop showing that creator or reel.

Account and Data Deletion

Users, parents, or guardians can request deletion of account data, creator profile data, uploaded videos, or related personal information by contacting support.

For deletion requests, include:
  • The email used to sign in, if available.
  • The creator username or display name, if available.
  • A short note saying what data you want deleted.

Parent or Guardian Support

Parents and guardians may contact us for child safety questions, privacy requests, content removal requests, data deletion requests, or help with reporting unsafe content.

We take child safety concerns seriously and will review valid safety-related requests as soon as reasonably possible.

Contact Support

Email us and we will help as soon as possible.

Email Support
Support Email
brortherthefighter@gmail.com
Include this info for faster help
  • What happened in 1–2 lines.
  • Time and date of the issue.
  • Device model and OS version.
  • App version.
  • Screenshot or screen recording, if possible.